Our home flooded late Thursday evening. We were stressed and of course saddened by the days events. With 3 small children and another on the way we knew what an absolute headache juggling so many things would be over the next 48hrs. We couldn’t have been more wrong! We called Service-pro around 2115 and had 2 great guys (Jimmy/Vincent) come out around 2300. They were professional, friendly and ready to get down to work! The next few days were not a let down either! They educated us on so much including things insurance hadn’t told us! That was great! Hezekiah was our main agent the last few days and was extremely professional, personable caring, and understanding! He seemed like a friend instead of business personnel! I enjoyed his expeditious work ethics and was happy he understood my anxiety! I would have given more than 5 stars but apparently that isn’t allowed!?? Thank you serv-pro for easing our anxiety and supporting us through this tedious process!

Had a water damage. Called SERVPRO of Spartanburg late on the weekend. They were here with two trucks in timely fashion. Couldn’t have asked for better help! Their entire crew was very helpful throughout the entire job. 10’s across the board.

In mid April a commode tank in a central hall powder room started leaking and emptied on the floors for more than 8 hours before I discovered the leak. That leak took out about 1/3 of my hardwood floors. My insurance company directed me to immediately call SERVPRO. They came in that same day and started the process of drying out the affected area. Well, here I am going into the middle of June and Dallas Gunn and his team are still diligently working with me to put my home back together. The drying process only lasted a little over a week, but SERVPRO does so much more. They tore the affected floors, arranged for pods to be brought out, moved my furniture into the pods, introduced me to a reputable contractor, and when things are complete, they will move me back in. It is rare for me to find someone or a company to meet my expectations but Dallas and his team has been successful in doing so. This company and their employees are trustworthy and they stand behind their word and work. I highly recommend using SERVPRO.

The SERVPRO crew was always professional. We suffered severe water damage to upstairs and stairs. We were shocked, not knowing what, where to go or how to begin. They were professional, knowledgeable about the insurance company and recommended lodging. They respected our property. They were there from beginning to end. Great job, attention to detail and knowledgeable.

Thank you and all your associates who responded quickly and professionally when a water leak was discovered at our office complex. Dallas Gunn, SEVRPRO Production Manager was a comfort and assurance to me that the job would be completed on time and it was. Your team was always on time and was focused on completing the job and living your corporate culture “Like it never even happened”.

I would like to take this opportunity to thank you and your SERVPRO staff for the wonderful job you did restoring our residence hall back into operation after not one but two floods. Your crew's speed and attention to detail minimized the damage thus saving us money. Given the amount of damage we were pleasantly surprised that it only took a week to get things back in running order.

Two months prior to this incident we had another flood in the same area.  We called a different group to clean up afterwards. Although they did a good job, after seeing your crew in action handling basically the same situation in the same area, I feel the other company's methods were more intrusive and we ended up spending more money than we needed to. Your site manager, Dallas, went the extra mile determining not only the best course of action but the most cost efficient as well.

Thank you again for your fine service.

On May 21st, our church secretary discovered water leaking through the ceiling and fallen ceiling tiles in the lower level of the church. She was directed to call SERVPRO immediately.  Happily - and surprisingly, within twenty minutes or so, several vehicles and personnel were on the spot and immediately began to survey the situation and started the clean-up process.  

Every SERVPRO employee that I personally spoke to was busy, yet kind and considerate of the stress and concern that we found ourselves to be in.

I'm happy to say that we, at Beaumont Baptist Church, are well pleased with our experience with SERVPRO. We would not hesitate to call on them again, if and when necessary, and are proud to recommend their services to others when the need arises.